District Departments > Technology

Service Desk

The District uses a service desk to provide technical support services. This comprises of technical support staff and web based ticket and knowledge base software that is ITIL certified. 

The service desk is available during normal school hours and provides technical support services to all district staff using remote access and remote management tools. The service desk staff is the first contact and will escalate an issue to the appropriate tech staff or external support as needed.

For example: a building based technician is dispatched to perform hardware repairs, or install and configure equipment that cannot be addressed by the service desk staff using remote management and remote support tools.

Staff can contact the service desk by creating a ticket online, or by calling the service desk hotline (x4555).

The service desk is not a general help line. Please contact the appropriate school and district departments for non-technical issues.